We do offer complimentary resharpening of our hand-made knives to our customers. The cost is to cover shipping the knife back to you at a U.S. domestic address.
To have your AlligatorHorse knife resharpened:
1. Purchase this resharpening service.
2. Ship the knife to us at your expense and via your preferred method, please include a copy of your receipt or your order number:
AlligatorHorse - resharpening
4565 South Square Dr.
High Ridge, MO. 63049
3. We will sharpen your knife and ship it to the shipping address you enter during checkout. We will ship your knife back to you 5-7 business days from the day in which we receive it.
**We DO NOT sharpen other knives and this offer is only good for AlligatorHorse knives. Anything shipped to us that is not an AlligatorHorse knife will not be sharpened and will be shipped back without a refund. We cannot be held responsible for lost packages so please insure your shipment to us. Please let us know if you have any questions.
We want our AlligatorHorses to go to good, caring homes and we want them to give you the best possible experience. We do our best to handcraft superior knives and test them thoroughly before they go off into the world, but your feedback is an important way for us gauge performance and make improvements as needed. If you have any issues, concerns or questions, please contact us.
We unequivocally guarantee our craftsmanship and materials. We strive to make tough, capable knives and if there is any issue we will work with you to reach a solution. If there is any defect in materials or craftsmanship we will offer complimentary repair, credit or refund.
That being said, no knife is immortal. To get optimal performance a certain amount of maintenance and care is required.
Your Pledge: (please recite out loud)
I do solemnly pledge to care for my AlligatorHorse. I will keep it clean, I will keep it sharp. I will not abuse it, use it as a pry bar or throw it, and I will do my very best not to drop it. I will use it safely, I will use it as intended, I will use it every chance I get.
We cannot be held responsible for things such as neglect, misuse or abuse.
We offer free shipping within the U.S.
Shipping Time - U.S.
We require 5 business days to prepare your shipment. Delivery times vary by location and are not guaranteed. Typically it takes 3-5 business days to receive your order after it is shipped.
Shipping Time - International
We require 5 business days to prepare your shipment. Please allow 14 - 21 business days to receive your order after it is shipped. We cannot guarantee International delivery times due to customs. NOTE: You will be responsible for additional costs of duties/taxes assessed by the government upon delivery.
You will receive an email with tracking info once your order is processed and packaged for shipment.